Kids Therapy Clinics Privacy Policy

Kids Therapy Clinics Pty Ltd (www.kidstherapyclinics.com.au) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services or visit our website. By using this website or engaging our services, you agree to the terms outlined in this policy.

1. Collection of Personal Information
Kids therapy clinics may collect personal information in several ways, including when you:

Use our website or contact us via forms, email, or phone.
Book appointments or make inquiries about our services.
Attend therapy sessions or engage in consultations.
The types of personal information we may collect include:
Identification information: Name, date of birth, contact details, and NDIS plan information (if applicable).
Medical information: Relevant medical history, developmental reports, and other health-related information necessary for delivering therapy services.
Payment details: Credit card information, billing details, or payment records.
Website usage: IP address, browser type, and browsing behavior on our website, collected through cookies.

2. How We Use Your Information
The personal information Kids therapy clinics Australia collect is used for the following purposes:

To provide our therapy services (including Speech Therapy, Occupational Therapy, Behavioral Therapy, and Neurofeedback Training).
To create and manage your client records, treatment plans, and appointments.
To communicate with you regarding therapy sessions, follow-up appointments, and any necessary updates.
To comply with legal, regulatory, and NDIS requirements.
To improve our website, services, and customer experience.

3. Disclosure of Personal Information
Kids therapy clinics Australia does not sell or rent your personal information to third parties. However, we may share your information with:

Therapists and staff at Kids therapy clinics Australia who are directly involved in your child's care.
Third-party service providers who assist us in delivering services (e.g., payment processing, IT support, or telehealth platforms). These providers are bound by confidentiality obligations.
Healthcare professionals or specialists, where necessary, for collaboration or referrals.
Government agencies, including the NDIS, when required by law or as part of funding and claims processes.
With your consent, we may share relevant information with schools, early intervention services, or other allied health professionals involved in your child's care.

4. Informed Consent
Kids therapy clinics Australia believe in providing clients with comprehensive information about their therapy. Before commencing any therapy services, we obtain informed consent from parents or legal guardians for the following:

Therapy plans: You will be informed about the type of therapy recommended for your child, its purpose, expected outcomes, and any potential risks.
Collection and sharing of information: We will seek your consent to collect, store, and share necessary personal and medical information with professionals involved in your child’s care.
Media and feedback: Any photos, videos, or testimonials shared for marketing purposes will only be used with explicit, written consent.

Your consent is voluntary, and you may withdraw it at any time by contacting us. Refusal or withdrawal of consent may affect the delivery of certain services but will not affect your access to general information.

5. Security of Your Information
Kids therapy clinics Australia take reasonable steps to ensure your personal information is stored securely and protected against unauthorized access, misuse, or loss. This includes:

Physical security: Restricted access to files containing personal information.
Digital security: Secure servers, data encryption, and password protection.
Training: Staff and therapists are trained in privacy and data security measures.

Despite our efforts, no method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Access and Correction of Information
You have the right to access the personal information Kids therapy clinics Australia hold about you or your child. You may request access to your records, from Kids therapy clinics Australia or seek correction if you believe the information is inaccurate or outdated, by contacting us directly.

In some cases, access may be restricted due to legal or professional reasons. If access is restricted, we will provide you with an explanation.

7. Use of Cookies and Website Data
When you visit our website, Kids therapy clinics Australia may use cookies to collect information about your browsing activities. This helps Kids therapy clinics understand how visitors use our website, improve the user experience, and deliver targeted content.

Cookies are small files stored on your device. You may choose to disable cookies in your browser settings; however, doing so may affect your ability to use certain features of our website.

8. Third-Party Links
The Kids therapy clinics website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy
Kids therapy clinics Australia reserve the right to modify this Privacy Policy at any time. Any changes will be effective when posted on our website. Continued use of the website and services constitutes acceptance of the updated terms.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to access, correct, or delete your personal information, please contact us at:

Kids Therapy Clinics Pty Ltd
Website: www.kidstherapyclinics.com.au
Phone: 1300 877 789
Email: kidstherapyclinics@gmail.com